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Why choose Fleet UK?
When you choose to lease a car or a van through Fleet UK, you benefit from our 20+ years of experience in the vehicle leasing industry. We are proud to deliver the best possible leasing experience, and our 5* Google and CarBuyingAdvisor reviews are testaments to our class leasing service.
When you lease a vehicle through Fleet UK, we will assign you a dedicated account manager to assist you through each step of the order process.
Our friendly, professional and experienced account managers will help you find the right make and model, contract length and annual mileage that suits your requirements.
With Fleet UK, you can be sure you are in safe hands. Please read our informative and comprehensive guides on what steps we take to provide you with the best customer service experience.
Treating customers fairly
We are regulated by the Financial Conduct Authority (FCA), and it's vital we pay due regard to the interests of all of our customers. As a consequence, TCF is a key part of our culture and is embedded in all areas of our business from systems to training, remuneration and staff behaviour.
Initial Disclosure Document
The Financial Conduct Authority require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.
Complaints procedure
As members of the BVRLA and FCA, we aim to provide you with the highest level of service. If you are not happy with the level of service provided, this guide will explain how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
