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Exceeding customers expectations

 

How we conduct our business is just as important as what we do. Our mission over the last 21 years, and in the future, is to be our customers' first choice for car and commercial vehicle leasing and used car sales in the UK, and in doing so, exceed our customers’ expectations for service, quality and value.

Our team strives to earn customers’ loyalty by working tirelessly to exceed their expectations, being honest, fair, and providing an exceptional personalised service that creates a memorable customer service experience.

We treat our team and customers alike by never compromising our commitment to first-class customer service. We look to engage in the community in which we operate by involving our company and team in events throughout the year to raise money and awareness for many good causes close to our hearts.

Although our goal is to be the best and not necessarily the biggest or most profitable, our teams' success at satisfying customers and motivating employees will bring growth and long-term profitability.

 

FOCUS

  • We work hard to provide our customers with an unrivalled choice of cars and vans, but if you can't see the vehicle variant you're looking for, please let us know and we will try our best to source it for you
  • With contracts available from one to four years, and a fantastic range of lease deals from 5,000 miles per annum upwards, we have variable contract and mileage terms to suit your needs

 

LOYALTY

  • It's the personal connection with our customers, our team and our community that makes the difference, and that's why over 90% of our business has been from repeat customers in our 20 + year history
  • We invite you to simply Google us to see what others have to say about us

 

EFFICIENCY

  • We aim to get it right the first time and every time
  • Customer problems are acknowledged, managed and resolved in a timely manner

 

EXCEEDING EXPECTATIONS

  • We will treat you with courtesy and respect at each stage of the process
  • We interact with our customers with a positive attitude
  • Our no-pressure sales team is here to help you make the best choice that suits your requirements
  • We understand that time is the new currency, and we work to serve you with a keen sense of urgency to help you get the vehicle of your dreams

 

TRUST & TRANSPARENCY

  • We aim to deliver the right vehicle, at the right price, time and again.  We aim to never over promise and under deliver
  • We follow a standard code of conduct to better serve our customers
  • We believe trust is our cornerstone.  We must earn yours before we can earn your business
  • We will always ensure that the information we provide is clear and easy to understand
  • All costs of your vehicle leasing agreements are openly displayed and explained at the quoting stage - we don't hide anything from you

 

UNIQUE SERVICE

  • Whether you prefer a phone call, text or email, our dedicated account managers are here to make the leasing or purchasing processes as easy as possible.  Let us know how you prefer us to contact you and we'll try our best to accommodate your needs
  • Availability of staff - easy to get in touch with via phone, email or live-chat services
  • We treat every customer as we would want to be treated

 

KNOWLEDGEABLE

  • Each of our dedicated account managers has a thorough knowledge of the vehicle leasing and used car market

 

If you have any questions or require any help, please call us on 02392 245570 and we will be happy to help you.